SUBMIT A CLAIM

Cabinetra.com is dedicated to providing high quality, great packaging to protect your order. However, transit damage may occasionally occur. Upon receiving your order, please inspect it carefully for any unexpected damage. If a replacement is needed, please email us with photo of the damage without opening the original box.

WARRANTIES

At Cabinetra.com, we stand behind our products, offering a 5 years limited warranty. If you have a warranty claim, please email info@cabinetra.com with a detailed description and pictures of the defects you are experiencing with our products. Within three business days upon receiving your email, we will let you know our decision to repair or replace the defective product. Cabinetra.com will be responsible for all shipping and handling fees if a valid claim is approved. Please review our terms for more details on your product’s warranty.

RETURNS

if you are not satisfied with the product, we do accept returns under the following return policy terms:

• All returns will need to be authorized by Cabinetra prior to return shipment. For authorization, please click here to email authorization request.

• Returns must be received by Cabinetra within 30 days of purchase.

• All items must be returned in original, unopened packaging and will incur a 20% restocking fee.

• Assembled products are not eligible for return.

• The customer is responsible for setting up all return shipments.

• Any returned product which is deemed un-sellable will not receive credit.

• When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back once our Returns Department has completed processing the request (usually within 2 weeks). If the original shipment received free shipping, the credit will be issued minus the actual shipping charges paid by Cabinetra.

• We cannot accept returns on any pieces of trim (this includes all types of moulding, toe kick, plywood panels, and etc.).